West Gippsland Healthcare Group used Qlik dashboards and automated reporting to support fast, informed decision-making and a data-driven approach to healthcare operations.
Hospital • Healthcare • Self Service Dashboards • Data Literacy • Reporting
West Gippsland Healthcare Group used Qlik dashboards and automated reporting to support fast, informed decision-making and data-driven approach to healthcare operations.
Hospital • Healthcare • Self Service Dashboards • Data Literacy • Reporting
West Gippsland Healthcare Group (WGHG) had a data and digital transformation plan in place to improve how reliable data was delivered to and understood by their executive and management teams. However, they lacked the internal resourcing to execute this goal.
Bolstering WGHG’s data driven approach would improve how they understand and respond to variables such as disruptions to frontline services, patient volume and workforce resourcing.
Notitia’s solution was the development and delivery of tailored and automated reporting, alongside a set of Qlik dashboards, that would allow executive and management teams to quickly access and understand data that directly impacts their decision making.
Notitia’s co-design process and iterative data modelling — a way of refining and improving data quality and outputs in an incremental way — allowed West Gippsland Healthcare Group and Notitia to deploy dashboards rapidly.
The solution involved:
• Developing and co-designing a multi-layered set of reporting dimensions to provide flexible insights into performance against targets.
• Establishing a centralised table of all activity to ensure data consistency, while enabling a customised approach and view of the data for each department.
• Setting up Qlik dashboards specifically to generate reports on the National Weighted Activity Unit (NWAU). These apps cater to the executive team and individual departments, providing valuable insights for department managers and operations managers.
• Dashboard creation supported with UX UI designed wireframes to optimise usability, user experience and engagement with the data.
• Setting up a foundation for auditing Department of Health reporting against internally recorded activity.
• Data literacy training sessions to ensure that internal stakeholders interpret, understand and use their data correctly.
West Gippsland Healthcare Group (WGHG) fast-tracked their digital transformation journey and their overarching goal to improve operational efficiency.
Using Notitia to supplement their internal resourcing, the hospital was able to achieve their objectives in a short amount of time — without the need to employ a team to execute the data strategy, analytics, UX and UI design, Qlik development and project management.
Taking just six weeks, the project has significantly improved how WGHG access and use data. Their executive and management teams are empowered to make faster and more informed decisions, which has positively impacted their day-to-day operations and long-term strategy.
A data driven approach to operations also means that their team can quickly understand and respond to factors that impact their activity, performance and progress against government funding targets.
“At our fingertips, we have the ability to drill down to information levels that we’ve never had before. Quick access to critical data has resulted in improved healthcare outcomes and operational efficiency.”
West Gippsland Healthcare Group operates from a number of sites in the Shire of Baw Baw to provide acute medical and surgical, obstetric, emergency, community and aged care services.
The healthcare group receives government funding from the Department of Health. This is determined by the National Weighted Activity Unit (NWAU) - part of the National Funding Model for health services for acute admitted care, subacute care, emergency care and non-admitted care activity.
Activity and performance, against targets, impact the amount of government funding that WGHG receives.
