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Harm Reduction Victoria (HRV)

Harm Reduction Victoria Portal to improve data capture method

Solution Overview

Client
Harm Reduction Victoria (HRV)
Industry
Not-For-Profit, Community Organisation
Services
Consulting
Consulting
Graphic Design
Graphic Design
Solution Architecture
Solution Architecture
Training
Training
UI/UX
UI/UX
Website Development
Website Development
BI analytics
BI analytics
Challenges

HRV approached Notitia to help improve their data capture method, along with data quality and management; and optimisation of data use throughout their organisation.

  • Harm Reduction Victoria wanted to build upon the service they were already providing to their 1000+ clients.

  • An outdated “on paper” information system, could be transformed through Notitia’s tailored approach, and data, design and development services.

  • HRV didn’t know what the solution would look like, or how it could be implemented for maximum efficiency and scalability, with a long-term view.
Solution
The HRV Portal, the front end of their CRM (web-based data entry tool) collects data (entered by their team via the portal) and feeds into the Qlik Sense app.
Results

A tailored solution to quickly and accurately capture information, allowing HRV to create data-driven insights and make informed decisions.

Client Situation

Harm Reduction Victoria (HRV) is a health not-for-profit that provides community support to reduce the harm associated with drug use and improve the wellbeing of their members.

HRV has grown over the past 36 years into an integral community service and now receives funding, primarily from the Victorian State Government, to continue their critical work.

HRV has embarked on a journey to transform their data strategy.

This included establishing a data-driven approach to capture the information received through multiple contact points for their 1000+ clients and other critical stakeholders.

Our Approach

The Process:

Leveraging our skill set in data strategy, analytics, design and development, we worked closely with HRV, to find a solution.

  • HRV and Notitia Managing Director Alex, worked to abstractly capture the business problem, the client journey and touchpoints with stakeholders. This formed the strategy that would underpin the investigative process.

  • Notitia’s digital design team took HRV through an iterative design process to workshop scenarios.
  • This involved mapping out the visual process of data collection, management and analytics, and visualising the solutions - using a number of scenarios based on the different user experiences and requirements.
  • Bringing the design process early on in the “investigative phase” allowed HRV to see a visual representation of the user interface, the way data was captured and the resulting analytics.
  • HRV was able to then understand how this interplayed with the everyday tasks of their team, along with their long-term goals.

How the HRV Portal was tailored for the best outcome:

  • Notitia and HRV decided not to use an off-the-shelf product (such as Salesforce) in this instance because of cost, complexity of the system, time to develop and the level of customisation required.
  • The product was designed with visual appeal, it was easy to use and interactive. It ensured that correct data was captured and analysed - with the necessary view restrictions in place to protect the privacy of their clients.
  • The custom built product, HRV portal, went far beyond the initial conceptualisation of the HRV team in the early stages of their investigations.

  • With this project, Notitia also delivered their Qlik Sense App and training.

The Outcome

The Results:

  • A tailored solution to quickly and accurately capture information, allowing HRV to create data-driven insights and make informed decisions.
  • Stakeholder interactions can now be captured and immediately traceable, resulting in better client experiences and holistic health advocacy.
  • Additional uses such as the ability to produce reports for government and health stakeholders.
  • The ability to cut down on manual handling time across the business.
< Back to Case Studies

Harm Reduction Victoria (HRV)

Harm Reduction Victoria Portal to improve data capture method

Solution Overview

Client
Harm Reduction Victoria (HRV)
Industry
Not-For-Profit, Community Organisation
Services
Consulting
Consulting
Graphic Design
Graphic Design
Solution Architecture
Solution Architecture
Training
Training
UI/UX
UI/UX
Website Development
Website Development
BI analytics
BI analytics
Challenges

HRV approached Notitia to help improve their data capture method, along with data quality and management; and optimisation of data use throughout their organisation.

  • Harm Reduction Victoria wanted to build upon the service they were already providing to their 1000+ clients.

  • An outdated “on paper” information system, could be transformed through Notitia’s tailored approach, and data, design and development services.

  • HRV didn’t know what the solution would look like, or how it could be implemented for maximum efficiency and scalability, with a long-term view.
Solution
The HRV Portal, the front end of their CRM (web-based data entry tool) collects data (entered by their team via the portal) and feeds into the Qlik Sense app.
Results

A tailored solution to quickly and accurately capture information, allowing HRV to create data-driven insights and make informed decisions.

Client Situation

Harm Reduction Victoria (HRV) is a health not-for-profit that provides community support to reduce the harm associated with drug use and improve the wellbeing of their members.

HRV has grown over the past 36 years into an integral community service and now receives funding, primarily from the Victorian State Government, to continue their critical work.

HRV has embarked on a journey to transform their data strategy.

This included establishing a data-driven approach to capture the information received through multiple contact points for their 1000+ clients and other critical stakeholders.

Our Approach

The Process:

Leveraging our skill set in data strategy, analytics, design and development, we worked closely with HRV, to find a solution.

  • HRV and Notitia Managing Director Alex, worked to abstractly capture the business problem, the client journey and touchpoints with stakeholders. This formed the strategy that would underpin the investigative process.

  • Notitia’s digital design team took HRV through an iterative design process to workshop scenarios.
  • This involved mapping out the visual process of data collection, management and analytics, and visualising the solutions - using a number of scenarios based on the different user experiences and requirements.
  • Bringing the design process early on in the “investigative phase” allowed HRV to see a visual representation of the user interface, the way data was captured and the resulting analytics.
  • HRV was able to then understand how this interplayed with the everyday tasks of their team, along with their long-term goals.

How the HRV Portal was tailored for the best outcome:

  • Notitia and HRV decided not to use an off-the-shelf product (such as Salesforce) in this instance because of cost, complexity of the system, time to develop and the level of customisation required.
  • The product was designed with visual appeal, it was easy to use and interactive. It ensured that correct data was captured and analysed - with the necessary view restrictions in place to protect the privacy of their clients.
  • The custom built product, HRV portal, went far beyond the initial conceptualisation of the HRV team in the early stages of their investigations.

  • With this project, Notitia also delivered their Qlik Sense App and training.

The Outcome

The Results:

  • A tailored solution to quickly and accurately capture information, allowing HRV to create data-driven insights and make informed decisions.
  • Stakeholder interactions can now be captured and immediately traceable, resulting in better client experiences and holistic health advocacy.
  • Additional uses such as the ability to produce reports for government and health stakeholders.
  • The ability to cut down on manual handling time across the business.